REFUND POLICY

RETURNS & EXCHANGES

We offer a 30 days policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

The item must be returned in original condition and packaging, undamaged and in the same condition as you received it. Only then, can we accept a return.

To complete your return, we require a receipt or proof of purchase.

RETURN & REFUNDS

Once your return has been received and inspected, we will send you an email to notify, that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 14 banking days.

Returns and exchanges happen at your own risk and own expense. Shipping costs are to be paid by you. Please return your item to:
Malene Birger´s World
Barri Sa Capella 7
07159 S´arraco, Andraitx,
Mallorca, Spain

If you are shipping an item over 80 Euros, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Please contact us at customercare@malenebirgersworld.com before returning any items and remember to state your order number and relevant contact information in the e-mail.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item (only for printed posters), send us an email at customercare@malenebirgersworld.com and send your item to Malene Birger´s World, Barri Sa Capella 7, 07159 S´arraco, Andraitx, Mallorca/Spain

SHIPPING

We are a small company and all parcels are packed and handled by hand. All orders are shipped from Mallorca, Spain. When shipping standard we use EUROSENDER as our shipping partner.

DELIVERY TIME:

IMPORTANT!! All orders ordered before 6 pm European time on Thursdays, will be shipped the following Friday. If the order is placed after the given time, the order will be shipped on the next coming Friday.

STANDARD SHIPPING:

EUROPE: 4-6 business days.

WORLDWIDE: We can ONLY offer worldwide shipping if the purchase is 1000€ or more. Please send an email for more information on the price of your purchase. We will need to advise and inform you about a contact number for delivery. For deliveries outside the European Union, please be advised that local taxes and import duties may apply and is not included in the shipping costs.

PAINTINGS:

If you wish to purchase a painting set on a frame, please contact customercare@malenebirgersworld.com, for us to quote a price. Paintings will demand, special packing and handling, and will be more advanced to ship, but can be done. Depending on where you live, the time it may take for your purchased painting to reach you may vary.

GIFT CARDS

Gift cards are not refundable and cannot be exchanged for cash. Gift cards are valid for 2 years.

SALE ITEMS (if applicable
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

COLOURS and SHADES

Due to the calibration differences between computer monitors, tablets and smartphones, etc. the colour on the artwork or item shown on our website may vary slightly from the original item.

ORIGINAL ARTWORKS

The original artworks can vary slightly in their outlook. Since Mrs Birger´s ARTWORKS sometimes consist of many layers, the paper can seem lightly crinkled or not completely flat and perfect as a printed poster.

When framing the ARTWORK it will straighten in case of a slightly uneven surface. All ARTWORKS are handmade (naturally) and painted in her studio and has therefore been through an artistic process.

PRIVACY

At MALENE BIRGER´S WORLD, your personal contact information will be treated with confidentiality and will not be shared with any third parties. For ordering handling purposes, however, we sometimes need to share your shipping details directly with the artist or our printing partner.

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